Refund policy

We love our customers and want you to love your purchase without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will work to provide helpful service.

Return Policy

SwiftyBeam will accept, for return or exchange, items purchased from our website within 30 days of delivery under the following conditions:

• There are no visible signs of damage.
• All original packaging is intact.
• Any sign of damage may compromise eligibility for a standard return.

Items cannot be returned or exchanged after 30 days of delivery, except where applicable law requires otherwise. Pre-orders may be cancelled before shipment by contacting us at swiftglow11@outlook.com. If an estimated pre-order shipping date changes, we will contact you with the revised date and your cancellation or refund options.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, please contact swiftglow11@outlook.com with your order number and reason for the request. We will handle your request according to this policy.

Exchanges

Contact swiftglow11@outlook.com with your order number and reason for exchange. Exchanges depend on product availability.

Return Shipping (if applicable)

You are responsible for the shipping costs of returning an item, unless the item arrived damaged or defective or applicable law requires otherwise.

If you are shipping an item valued over $75, please consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee receipt of a return that cannot be tracked.

Refunds 

Once your return is received and inspected, we will email you to confirm receipt and let you know whether your refund is approved. If approved, your refund will be issued to your original payment method.

Late or Missing Refunds 

Financial institutions may take a few days to post a refund. If you have not received it after your bank's processing time, email swiftglow11@outlook.com and we will investigate.

Gifts

Follow the instructions above for online orders. If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the return is received and approved, a digital gift certificate will be emailed to you.

Damaged Items

If your projector arrives damaged or defective, email swiftglow11@outlook.com with your order number and photos within 48 hours of delivery so we can review the issue promptly. This request does not limit any rights you have under applicable law. We may use the carrier's tracking and delivery confirmation when reviewing the claim.

Feedback

Questions or feedback? Email us at swiftglow11@outlook.com.